enterprises have no choice but to learn and adapt new ways of doing business in order to remain competitive. Among the advanced technologies that enable efficiency and productivity is the cognitive solution. Cognitive solutions mimic the human brain, consisting of deep natural language processing, artificial intelligence, machine learning, pattern recognition, data mining, etc. These systems have a similar thought process to that of humans as it studies patterns, enabling the development of its own understanding and analysis to provide recommendations to humans.
More CEOs and managers are starting to recognize the benefits of implementing cognitive technologies in their organizations. Customer experience improvement is the top driver for cognitive solutions, followed by employee experience improvement, reduced operational costs, and transforming business processes. Cognitive solutions can help organizations enhance customer experiences by better information management, personalization of the customer experience, and proactive problem solving. In addition, these solutions can integrate with other applications to trigger and automate workflow, intelligent follow-up, education and training, augment customer service agents, and human resource management.
At this juncture, there is a wide variety of solution providers entering the industry with a set of advanced cognitive solutions. To help companies navigate through the best-of-breed cognitive solutions, APAC CIO Outlook has compiled a list of ‘Top 10 Cognitive Solution Providers – 2021.’ The enlisted organizations offer solutions that collaborate with humans to perform wider tasks efficiently. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.
We present to you APAC CIO Outlook’s, “Top 10 Cognitive Solution Providers – 2021.”